A person answers, not a robot.
We reply to email ourselves. There is no call centre and no bot sending you links to a help page.
Write to support@tech-ai.eu — we answer every message ourselves.
I lost my licence key
The sales platform emailed the key to you right after the purchase. Look for a message with the tool's name in the subject — it often lands under promotions or in spam.
If you cannot find it, write to us from the address you bought with and we will send it again. We do not need an invoice or an order number, the email address is enough.
How do I activate a tool?
- Open the tool and go to Settings.
- Click “I already have a licence key”.
- Paste the key and click Activate.
A key works on three devices. If you run out, click “Deactivate this device” in Settings and the slot is free again.
I changed computer — where is my data?
Your records live in the browser of the device you worked on and do not travel by themselves. In the full version: on the old device open Settings and click “Save backup”, move the file to the new device and click “Load backup” there. The trial version has no backup — anything entered there stays on that one device.
Attachments are not inside the backup — only their file names are. You will need to attach them again on the new device. That is the price of your files never going to a server.
Make a backup regularly, ideally after any larger session of work. If you clear your browser data or remove the browser, we cannot restore anything, because we do not have it.
Refunds
We do not give discretionary refunds. Every one of our browser tools has a trial version with no time limit precisely so you can judge it thoroughly before you pay anything. Where mandatory consumer law gives you a right of withdrawal, that refund is handled at checkout by the external sales platform as the merchant of record. The details are in point 6 of the Terms of use.
Reporting a bug or suggesting something
If you found a bug, tell us what you did, what you expected and what happened instead. A screenshot helps — but remove anything from it you would rather not share.
Suggestions are welcome. We will not promise to build everything, but we will tell you honestly whether it goes on the list.
Tell me when a new tool is out
If you would like to hear when a new tool is ready, write to us and we will let you know. We will not use your address for anything else and will not give it to anyone.